Group 4 Networks provides unlimited 24/7 IT help desk support for Toronto businesses. All managed IT plans include unlimited help desk with no per-ticket charges — your team can contact us as often as needed without worrying about billing.
Unlimited support included — Every user on your managed IT plan has access to full help desk support. No per-ticket charges, no call limits, no hidden costs for standard support requests.
Multiple contact channels — Phone, email, live chat, and ticketing portal. Your team uses whatever channel works best for them. Mobile-friendly portal for submitting and tracking requests.
15-minute P1 response guarantee — Critical issues affecting business operations receive a response within 15 minutes, 24/7/365. You reach a technician — not a voicemail, not a ticket queue, not an automated system.
Average resolution under 2 hours for P1 — We measure resolution time, not just response time. Most critical issues are resolved within 2 hours. Same-day resolution for high-priority P2 issues.
Same technicians every time — You and your team work with the same technicians who know your environment, your systems, and your users by name. No starting from scratch every call explaining your setup.
No call centres, no offshore support — Our help desk is staffed by Canadian technicians familiar with the Toronto business environment and your specific systems. Direct escalation to senior engineers when needed.
Bilingual support available — French-English bilingual support available for businesses with multilingual staff requirements.
After-hours and weekend coverage — Critical issue coverage 24/7 including weekends and holidays. After-hours escalation for P1 issues only — we respect your team's time outside business hours.
P1 Critical: 15-minute response, 2-hour resolution target. P2 High: 1-hour response, same-day resolution target. P3 Standard: 4-hour response, next business day resolution target. P4 Low: 8-hour response, 3-business-day resolution target.
Call (416) 623-9677 to learn how our help desk compares to your current support experience.